How to fix error “Your PC Ran Into a Problem and Needs to Restart”

How to fix error “Your PC Ran Into a Problem and Needs to Restart” Has your Windows computer suddenly crashed, stopped working or is refusing to start? If so, you might get the “Your PC ran into a problem and needs to restart” error.

Cách sửa lỗi "Your PC Ran Into a Problem and Needs to Restart"
How to fix error “Your PC Ran Into a Problem and Needs to Restart”

This is a common and generic computer error, commonly known as the  blue screen of death. The following article will tell you everything about this error: What it means, how to find out what the specific problem is on your PC, and how to fix it.

What is “Your PC ran into a problem and needs to restart” error?

Above is a picture of the error screen “Your PC ran into a problem and needs to restart”. It’s often called the blue screen of death (or BSOD) error!

The accompanying content can be “We’ll restart for you” or “We’re just collecting some error info, and then we’ll restart for you”.

This error screen usually occurs when the computer shuts down or restarts unexpectedly, or if something is preventing the computer from starting.

At the top of the screen is a sad face, followed by the problem message. Followed by a line that reads:

For more information about this issue and possible fixes, visit

Enter this URL in your Internet browser to go to the Microsoft support page. Since these errors can be caused by many different issues, the support on this site is very general, not specific to your problem. You can also scan the QR code (at the bottom left) on your phone to be taken to the same page.

The most interesting part of this screen is at the bottom, where it lists a stop code. In this example, the stop code is  BAD_SYIUS_CONFIG_INFO. Your case may be something different. Stop code is an identifier that helps understand why you are getting this error.

You should write down this stop code for future reference. If you’re in an organization, show this stop code to an administrator so they can help diagnose the problem.

If you are a home user, contact Microsoft support, follow the automated help, then when connected to a support agent you can give them this stop code.

There are hundreds of possible stop code errors. Some other examples are:


How to fix the error “Your PC Ran Into a Problem and Needs to Restart”

As discussed, there are many reasons why you might see the “Your PC Ran Into a Problem and Needs to Restart” error, so the article cannot provide a guaranteed solution that will fix this error. However, there are things that are more likely to cause these errors. Follow these troubleshooting steps and see if they help in your case.

1. Try disconnecting the newly added peripherals

Have you recently plugged in a new external hard drive, mouse, keyboard, or similar device into your computer? If so, this could be causing the problem.

Unplug everything you don’t need and see if the problem goes away. If so, plug each device back in, reboot and see if everything is stable. Repeat this process until you identify the faulty hardware, then contact the manufacturer.

2. Boot into Safe Mode and then boot normally

Safe Mode is a Windows diagnostic mode. It boots your PC with minimal required programs and services. In Safe Mode, you can fix some system related problems by uninstalling incompatible software/drivers, deleting problematic files, removing viruses, etc.

Even if you do nothing, booting in is useful to fix some system errors by helping the memory to be reprocessed.

3. Check the drive

Checking the drive is like running the CHKDSK command, used to fix errors like bad sectors and file system errors. If  “Your PC Ran Into a Problem and Needs to Restart” appears with “INACCESSIBLE_BOOT_DEVICE”, it may be due to a file system error on the hard drive. That’s why it’s essential to check the drive.

Step 1. Go to  “This PC”. Right-click the drive and select  Properties.

Step 2. Go to the  Tools  tab and click  Check > Scan drive.

4. Set aside enough space for the system drive

Windows operating system and some installed applications need enough free space to work properly. If the system drive, usually the C drive, is running low on space, you should consider expanding the system partition to create more space for your operating system.

5. Check the system log in Event Viewer

Checking the system log in Event Viewer is very useful to find the culprit of the “Your PC Ran Into a Problem” error in Windows, especially for a problematic device or driver.

Step 1. Click  Start and enter event viewer.

Step 2. Right click on “Event Viewer” and select “Run as administrator”.

Step 3. Expand “Windows Logs” and select “System”.

Step 4. Check for errors and correct them according to the information provided.

6. Uninstall recently added software

Software that you download and install may cause unexpected problems. If you get this blue screen error after installing something recently, you should get rid of it. This can often happen with anti-virus software.

7. Roll back to the previous driver version

A driver is a piece of software that helps Windows 10 control hardware, like graphics cards, printers, and network adapters.

Drivers are updated periodically to ensure compatibility with the latest version of Windows 10. However, sometimes driver updates can break your system. As such, you may need to roll back to the previous driver update, i.e. revert to the old version.

To do this, press the  Win+X  key and click  Device Manager. This tool displays categories such as  Display adapters  and  Monitors, which you can double-click to expand and view the devices inside.

Right-click a device and select  Properties > Driver. Look at the  Driver Date, as this will tell you when the driver was last updated. If that date coincides with the time when you started having problems, click  Roll Back Driver (if available) or  Uninstall Device (the device will reinstall when you reboot).

8. Update Windows 10

Windows 10 will update automatically, but there may be an update in the download queue that hasn’t been processed.

Keeping Windows 10 up to date is important because it means you’ll benefit from the latest features and fixes.

The blue screen of death error that can occur due to software or hardware incompatibility has been addressed in a recent update.

9. Check hardware components

Besides the problems mentioned above, a problem with the hardware components on the computer can also cause the “Your PC ran into a problem and needs to restart” error. If it’s a desktop computer you can try disassembling and cleaning the components to see if that fixes the problem.

If you are using a laptop or are not familiar with electronic components, do not disassemble your computer yourself. At that time, you need to go to computer repair centers for hardware check support.